Customers of the Guaranty Trust Bank (GTBank) are currently having difficult times carrying transactions as a result of network downtime experienced in the bank.
The ugly development, which is rendering transactions impossible via the bank’s app, USSD or Point of Sale terminals, is causing major frustration for customers of the bank.
The network problem, which started on April 4, 2024, persisted without resolution at the time of this report on Sunday morning.
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Customers have encountered error messages, such as “Issuer inoperative” and “2102 error, This service is currently not available” when attempting transactions, exacerbating the inconvenience.
Despite the widespread network downtime, GTBank is yet to issue an official statement to address the situation.
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Consequently, agitated customers have taken to social media platforms, notably X (formerly Twitter), using the hashtag #gtbank to express their frustration and demand transparency regarding the network downtime debacle.
An X user, Moe stated, “I can’t believe @gtbank hasn’t issued any apology anywhere for this service disruption that has lasted over 24 hours. Customers can’t receive money, can’t send out money, can’t use cards to pay for stuff, can’t even use the ATM. No email, no text, not even a social media post.”